We Make Quality a Priority, Not a Standard!
Eneko is driven by high performance, long life and sustainable quality in every product. We meticulously manage all processes from production to delivery to provide the best experience for our customers.
Our Understanding of Quality
We accept the Total Quality Management System as a never-ending lifestyle and journey to be successful in the environment of our employees, partners, customers, suppliers, environment, society and technology in which we live.
Production Quality
Aiming for complete control of every stage of the business process, we target high quality and efficiency, low costs, and on-time delivery in accordance with the requirements of the ISO 9001:2015 Quality Management System.
By ensuring the continuous participation of qualified personnel through necessary awareness and competency training, we maintain the dynamism of our quality control system.
Furthermore, we operate in compliance with international standards in environmental management, occupational health and safety, and customer satisfaction. In this context, we strengthen our commitment to sustainable quality by implementing the following standards:
ISO 14001:2015 Environmental Management System
ISO 45001:2018 Occupational Health and Safety Management System
ISO 10002:2014 Customer Satisfaction Management System
Product Quality
In the Input Quality Control of the components that make up the product, tests are carried out in accordance with the Quality plans with advanced test equipment and instruments, sampling method and 100% control is carried out when necessary.
In Final Quality Control Tests, visual and electrical controls (CE tests) specified in TS 2000 EN 60335-1, TS EN 50419, TS 10316 EN 60204-1 standards are carried out 100% to ensure the reliability of our products.
Quality Certificates
As Eneko, we adopt the highest quality standards in our production and service processes. We make a difference in the sector with our quality management certified by the following documents that prove our reliability and understanding of excellence.
ISO 9001:2015
Quality Management
ISO 45001:2018
Occupational Health and Safety Management
ISO 10002:2014
Customer Satisfaction Management
ISO 14001:2015
Environmental Management
Our Quality Policies
Focused on energy efficiency, ENEKO A.Ş., as a pioneering and leading organization that has established quality and trust in the heating, cooling and ventilation sector, works to produce value-added solutions for its customers in the production of energy-efficient devices.
ISO 9001:2015 QUALITY POLICY
ISO 9001:2015 QUALITY POLICY
ENEKO A.Ş., focusing on energy efficiency, is a pioneering and leading company in the heating, cooling, and ventilation sector that has ensured quality and reliability. It works to produce value-added solutions for its customers by manufacturing energy-saving devices.
At ENEKO A.Ş., all processes are carried out at an international quality level and continuously improved with employee participation. Preventing and protecting against environmental pollution during our activities, ensuring the safety of our employees in compliance with occupational health and safety regulations, and producing products that best meet our customers’ economic and technical requirements are among our indispensable goals and principles.
We are committed to maintaining and enhancing our leading market position with our technological strength by managing all our processes with a goal-oriented management principle and continuous improvement efforts in line with our strategic plan.
While fulfilling this policy, in line with our values, our fundamental working principles to continuously improve the performance of the Quality Management System, review it, and achieve our goals are as follows:
1. Understanding the Customer
To fully and accurately identify our customers’ needs, expectations, and demands.
2. Ensuring Customer Satisfaction
To maximize customer satisfaction, maintain the achieved level of satisfaction, and continuously improve it.
3. Complying with Legal Requirements
To carry out all our activities in compliance with legal regulations, other applicable obligations, and corporate requirements.
4. Employee Satisfaction and Development
Recognizing that our employees are the most crucial factor in our quality, we aim to support their development and continuously improve our quality. Training is maintained as an integral part of ENEKO A.Ş.’s activities.
5. Cooperation with Suppliers and Customers
To establish long-term, goodwill- and honesty-based, transparent relationships with our suppliers and customers. To foster and support the development of a shared quality mindset within a “Win-Win” approach, contributing to sustainable collaborations.
6. Risk-Based Continuous Improvement and Development
By engaging our employees and utilizing our technology, we aim to embed a risk-based thinking approach into our corporate culture through the effective implementation of the Quality Management System. Ensuring the continuity and improvement of all these activities, monitoring, and managing them with corrective actions.
ISO 10002: 2014 CUSTOMER SATISFACTION POLICY
ISO 10002: 2014 CUSTOMER SATISFACTION POLICY
ENEKO A.Ş., focused on energy efficiency, is a pioneering and leading company in the heating, cooling, and ventilation sector that has established quality and trust, working to produce high-value solutions for its customers by manufacturing energy-saving devices.
Our primary goal is to meet the needs and expectations of our customers and continuously improve customer satisfaction. In this regard:
- As part of our customer satisfaction policy, every piece of feedback received through various communication channels is seen as a gift.
- Our Customer Satisfaction Management System is managed in accordance with the following principles:
- Accessibility
- Objectivity
- Traceability
- Accountability
- Compliance with legal regulations
- Customer focus
In line with this, we are committed to continuously improving our sensitivity in resolving complaints, monitoring customer complaints until all reasonable solutions are exhausted or customer satisfaction is achieved, and implementing a customer satisfaction-oriented approach without compromising the principles of sustainable improvement and TS ISO 10002 by controlling our performance with the established indicators.
ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY AND ISO 14001:2015 ENVIRONMENTAL POLICY
ISO 45001:2018 OCCUPATIONAL HEALTH AND SAFETY AND ISO 14001:2015 ENVIRONMENTAL POLICY
ENEKO A.Ş., focused on energy efficiency, is a pioneering and leading company in the heating, cooling, and ventilation sector that has established quality and trust. It works to produce value-added solutions for its customers by manufacturing energy-saving devices.
At ENEKO A.Ş., all processes are carried out at an international quality level and continuously improved with employee participation. Preventing and protecting against environmental pollution during our activities, ensuring the safety of our employees in compliance with occupational health and safety regulations, and producing products that best meet our customers’ economic and technical requirements are among our indispensable goals and principles.
In fulfilling this policy, within the framework of our values, our working principles for continuously improving and reviewing the performance of our Environmental Management System and Occupational Health and Safety Management System to achieve our goals are as follows:
1. Complying with Legal Requirements
To carry out all our activities in compliance with Environmental and Occupational Health and Safety (OHS) legal regulations, other applicable obligations, and corporate requirements.
2. Ensuring Environmental Protection
To reduce waste generated during production or in all our processes at the source, reuse where possible, recycle, and dispose of waste through licensed companies.
To implement a waste management plan.
To reduce energy and natural resource consumption and follow technological advancements and innovations for efficient water usage.
To implement policies that include the evaluation of environmental impacts in new investments and use environmentally friendly inputs in product designs to leave a livable environment for future generations through sustainable development.
To provide the necessary resources and training to develop, establish, and ensure the continuity of environmental awareness.
To prepare and implement an environmental emergency plan in the organization.
3. Establishing a Culture of Occupational Health and Safety
To take necessary precautions for employees and contractors regarding work accidents, physical and mental health, and occupational diseases, and to ensure safe environments.
To provide the necessary resources and training to develop, establish, and ensure the continuity of Occupational Health and Safety awareness.
To ensure the consultation and participation of our employees and employee representatives in all aspects of the Occupational Health and Safety Management System.
To prepare and implement an Occupational Health and Safety emergency plan in the organization.
4. Risk-Based Continuous Improvement and Development
To continuously improve the performance of our Occupational Health and Safety Management System and Environmental Management System by conducting risk analysis with the participation of our employees, eliminating or minimizing risks (causes, hazards) that could lead to work and environmental accidents, and setting appropriate targets in this regard.
To embed a risk-based thinking approach into our corporate culture by effectively implementing the Environmental and Occupational Health and Safety Management System.
To ensure the continuity and improvement of all these activities by monitoring and managing them with corrective actions.